Orientation Video

Do you need help setting up your account? Can't find one of the Qi Challenge routines?  This video will provide answers to these questions... and much more. We'll also give you a guided tour of the Video Class Subscription area (where the Qi Challenge will be hosted) so you can easily find your way around.

Frequently Asked Questions 

Click on any question in this list to be taken to its answer. 
Or you can simply scroll through all of the answers.

When does the Five Day Qi Gong Challenge start?

The Qi Challenge officially begins on Monday, September 30th. You’ll receive an email with instructions on how to access the first 20-minute Qi Challenge routine on September 30th at 6 a.m. Pacific.

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I'm not getting the Qi Challenge emails. Help!

If you’re not getting emails about the Qi Challenge, try these steps:

  1. Give it a little more time, and check again.
  2. Search for an email from “[email protected].”
  3. Check your "Social," "Promotions," or other tabs in your inbox.
  4. Next, check your "Spam" or "Junk" folder for emails from “[email protected].”
  5. No luck? If you still don't see our confirmation email after following the steps above, please send us an email at [email protected]. Be sure to use the email address you registered from so we can ensure you’re properly registered.
  6. If you’ve unsubscribed from our mailing list in the past, you will not receive any emails from us. In this case, you’ll need to contact our customer support team in order to have your email address reactivated. This is crucial if you plan to participate in the 5-Day Challenge. Please email [email protected] for assistance.

If you find our emails in your Spam, Junk, Social, or Promotions folders or tabs, please follow these instructions to make sure our emails reach you.

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What if I’m not available at 6 a.m. when the Qi Challenge starts?

The 5-Day Challenge is NOT a “live” challenge. You do not need to be awake at 6 a.m. Pacific to do each daily routine.

Each daily routine email arrives in your inbox at 6 a.m. Pacific, but you’ll have until the end of the Qi Challenge (October 4th) to view it. Once any of the videos are posted, you can view them at any time and as many times as you’d like. These are not live classes.

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How do I access the routines in the Qi Challenge for the first time?

You’ll receive an email with all the information you need to set up an account in our courseware system (it’s where we host the challenge routines). You’ll just set a password and log in. It’ll only take about 30 seconds.

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Help! I can’t find my account setup email and the Qi Challenge has started!

If you can’t find your account setup email, and the Qi Challenge has already started, you can recreate the link you need to complete account registration by following the instructions below.

*Note - These instructions WILL NOT WORK until the Qi Challenge starts. 

  1. Simply type your email address at the end of the link as shown below, then paste it into your web browser, and click “Enter.”

Here’s an example of what it would look like:

https://videoclasses.holdenqigong.com/users/register/YOUR EMAIL HERE  …(see below)

https://videoclasses.holdenqigong.com/users/register/[email protected]

If you registered after the Qi Challenge start date and you still need to complete your account set up, copy this link and add your email address to the end as in the example above:

https://videoclasses.holdenqigong.com/users/register/YOUR EMAIL HERE

If this doesn’t work or results in an error AND it is after the Qi Challenge start date, please contact customer support for additional assistance

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How do I log in to the Qi Challenge? 

We’re happy to help you access your Qi Challenge!

You will find easy login instructions below. Please note that a login link is included in every daily Qi Challenge email sent directly to your inbox.

Once you register, you’ll receive an email with all the information you need to set up an account in our courseware system (it’s where we host the challenge routines). You’ll just set a password and log in. It’ll only take about 30 seconds.

Once your account is set up you can use these instructions to log into the Qi Challenge:

1. To login to your account, please go to: http://students.holdenqigong.com.

2. Enter your email address and the password you created.

(If you have forgotten your password, please click on the "I forgot my password" link in the login screen and password reset instructions will be emailed to you.) Note: If you have not set up your account, please locate your Qi Challenge welcome email. Search for the subject line, “[QGC] Qi Gong Challenge starts TOMORROW!”

3. From the introductory page, choose "Video Class Subscription"

4. Once inside your account, click on "Video Class Subscription." There, you will see "Welcome Qi Challengers!" to the left.

5. Right beneath that, you'll see a link in blue: "If you're here for the 5-Day Qi Gong Challenge, click here!" Click on this link to be taken to your Qi Challenge routines!

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What do I do when I log in?

Once you set your password, you’ll arrive on the Video Class Subscription Welcome page which contains a link to the Qi Challenge.

If you don’t arrive at the Video Class Subscription Welcome page, here are step-by-step instructions on how you can access the routines online:

1. Go to http://students.holdenqigong.com.
2. Use the email and password you used when you registered.
3. From the introductory page, choose Video Class Subscription.
4. From the top left of the Welcome Page click: “If you're here for the 5-Day Qi Gong Challenge, click on this link to be taken to your Qi Challenge Routines!”
5. From the Qi Challenge page, click the link for the Day’s routine you wish to view.

If you continue to have difficulty, click here to contact customer support.

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I logged into the Qi Challenge and now it says I’m in the Video Class Subscription. I didn't sign up for the Video Class Subscription!

The Qi Gong Challenge comes with free access to our ongoing virtual Qi Gong classes for two weeks. At the end of the Qi Challenge when the two weeks are up your access will be simply removed and you will not be charged.

During these two weeks, you can explore the Video Class Subscription for free and try other routines in addition to the daily 20-minute Qi Gong Challenge routines.

Inside the Subscription, you'll find full hour-long routines, as well as samples of our Healing and Learning Series programs, and bonus classes too!

As the Qi Challenge draws to a close during the second week, you'll have the opportunity to keep your access to the Video Class Subscription. If you choose not to continue and/or do nothing, your access to the Qi Challenge/Video Class Subscription will automatically be removed from your account at the end of the Qi Challenge and you will NOT be charged.

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I forgot my password. How do I log in? 

If you have forgotten your password, please click on the "I forgot my password" link on the login screen, and password reset instructions will be emailed to you.

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Do I need a Facebook account to participate in the Qi Challenge? 

You do not need a Facebook account to participate in our 5-Day  Qi Gong  Challenge, but you do need a Facebook account to qualify for a chance to win prizes during the challenge.

We use Facebook to help people connect with other members of our community during the Qi Challenge and to deliver daily prizes. Many people also share their experiences, personal stories, and offer encouragement through the group, so it's an energizing place to be.

Facebook participation is optional. But, if you want to connect with other students, receive supplemental videos, and participate in the daily prize drawings, then join us inside the Holden QiGong Community Facebook Group.

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How do prizes work? How are winners selected for the daily prizes?

Each day of the challenge, you get a chance to win a prize. Just follow the instructions each day on how to qualify. Prizes are announced in the daily emails we send around 6 a.m. Pacific. The prize winners are announced the following day at 10 a.m. Pacific and you do NOT need to be present to win.

Winners are randomly selected. We verify they followed the instructions prior to announcing  winner. Only those who followed the instructions are qualified to win.

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What are the Qi Challenge prize giveaway rules? How do I qualify for a chance to win prizes?

In order for a chance to qualify to win prizes, students must join the Holden QiGong Facebook group and respond to the daily prompts in the Comments Section of the post before 11:59 p.m. Pacific time each day. Students must follow the instructions inside each daily prompt.

Qi Challenge Prize Giveaways:

  • 10 winners for Day 1 - announced Tuesday
  • 8 winners for Day 2 - announced Wednesday
  • 5 winners for Day 3 - announced Thursday
  • 3 winners for Day 4 - announced Friday
  • 2 winners for Day 5 - announced Saturday
  • 1 Grand prize winner - announced Sunday


Do you need to be present to win? No, winners do not need to be present to win.

How do you know if you won? Check the Qi Challenge Prize Winners list in the Facebook group the following day after posting your entry. If you see your name listed as a winner, contact customer support at [email protected] in order to claim your prize.

Is it possible to win more than once? No, winners from previous days aren’t eligible to win another daily prize, sorry...

If you win one of the daily prizes, can you still qualify to win the Grand Prize? Yes! As long as you take all the steps needed to meet the requirements to qualify for the Grand Prize.

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What question am I supposed to answer to qualify for a chance to win prizes?

Each challenge we create a daily prize post that’s shared in the Facebook Group. We send instructions for how to find the prize post and answer the prize question in every email. The links for each daily post are also added to the Qi Challenge Post Directory.

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I heard there was going to be a live class at the end of the Qi Challenge where Lee will announce the Grand Prize winner. When is it and how can I attend?

You heard right! Lee will host a live class, exclusive for Qi Challengers, to celebrate the end of the Qi Challenge and to announce the winner of the Grand Prize! All of the information about this live class and how you can attend was sent to you via email. Please search for the subject line, “[QGC] Welcome to the 5-Day Qi Gong Challenge!”

Lee will teach a 20-30 minute Qi Gong routine live. Then he  will announce the Grand Prize winner.

Finally, they’ll share how you can keep all five routines from the Qi Challenge for life.

You can watch it from inside the Qi Challenge area on Livestream or you can join us live on Zoom. Again, all of the information you need to attend already was, or will be, sent to your inbox. We’ll also post the Zoom login info for this live class right on the Qi Challenge page so it will be easy to find.

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How do I post a picture on Facebook?

To share photos on Facebook:

  1. At the top of your News Feed or timeline, click "Photo/Video".
  2. Select the photos you want to share.
  3. Hover over your photo and click "Edit" to edit your photo.
  4. Select your audience, then click "Post".

Please see this article for more information.

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Where is the question of the day posted? I can’t find it.

You can find a link to each discussion on this post.

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Your emails are going to spam or are being marked as “dangerous.” What should I do?

If you find that an email of ours has landed in your spam or junk folder, please click the “Looks Safe” or “Not Spam” button after fishing it out of spam and moving it to your inbox. 

To make sure no more of our emails end up in your spam or junk folder, please follow these instructions to add us to your “safe sender” list.

If you have any other questions or if this issue continues to occur with any of our emails, please let us know right away at [email protected].

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I tried to log in, but I’m taken to a page that says “I have not purchased this item and do not have access.” What should I do?

You may receive this message if your account has not been set up in our system yet. But if you receive this message after 6:00 am Pacific on the first day of the Qi Challenge, please contact our customer support team.

This could also occur if you were simultaneously registered to our free two-week trial of the Video Class Subscription and the trial ends during the Qi Challenge. Or, if you’ve simultaneously canceled your Video Class Subscription in the middle of the Qi Challenge.

For all of these reasons, our system may mistakenly remove your Qi Challenge access. If this happens to you, please contact our support team: [email protected].

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I missed one of the previous routines, where can I find them?

All of the Qi Challenge videos are located on this page. Just look for the daily links right beneath the Qi Challenge title. 

We’ll continue to add all the Qi Challenge routines to that page each day of the Challenge so that all of the routines are easy to find.

Click this link to log in and access the routines for the Qi Challenge.

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The videos take too long to load or buffer/stutter when they play. What can I do? 

We’re sorry to hear this. 

This is likely caused by a poor internet connection, your computer may be too low on available resources, or the video quality may be set too high. 

Below are some suggestions to help improve your viewing experience. (Note: for best performance, we recommend using a laptop, desktop computer, or tablet to play our videos… not your smartphone.)

Our routines stream at a rate that should automatically adjust for your bandwidth by default but you may get better results by adjusting the quality of the video to a lower setting. There may be some hiccups if you don’t have a higher bandwidth Internet.

1. The number one thing you can do to eliminate stuttering in your videos is to make sure you're using a strong internet or WiFi connection.

2. If you don’t have a strong internet or WiFi connection, try reducing the quality of the video stream by clicking the gear icon in the bottom right corner of the video. 

In the dropdown menu, you will see options for resolution of the video (see image below). We suggest trying "Auto", so the computer can decide which definition version it can best handle. Then close and reopen a new tab, log back into your account and try playing the videos again.

This should resolve the stuttering issue if the problem is slow or inconsistent bandwidth.

3. If the video still stutters, it might mean that your computer is working too hard, rather than a bandwidth or routing issue.

In this case, you should try closing all unnecessary programs, as well as any other applications that may be using your internet in the background.

4. Vimeo is our video provider, and it could be that you have a route through the internet to their servers that happens to be congested (often only at certain times of day).

You can try watching some high-definition videos here on Vimeo: https://vimeo.com/watch to see if you have similar problems.

5. Finally, we recommend using Google Chrome or Firefox as your default internet browser. This may significantly help if you’re experiencing streaming issues.

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It looks like your website is down. What can I do? 

We’re very sorry for this. 

If our site is down, we’re probably experiencing a large spike in visitors that our technology can’t handle.

We monitor our systems closely during the Qi Challenge and, if any Qi Challenge page you visit is down, we are likely already aware there is a problem and are working hard to get it back up as soon as possible.

Feel free to drop into our Facebook group for status updates. We’ll keep you posted!

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I purchased the Video Class Subscription but when I try to log in I’m taken to a page that says “I have not purchased this item and do not have access.” What happened?

If you are receiving this error message after the Qi Challenge concludes and you purchased the Video Class Subscription, it is possible that you got caught up in a system-wide sweep removing access for Qi Challengers who did not subscribe.

We’re so sorry!

If you believe this has happened to you, please contact the customer support team right away at [email protected].

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My question wasn’t answered here. What can I do?

If we weren’t able to answer your question on this page, please reach out to our support team by sending an email to [email protected]. 

Please keep in mind that we are a small team and receive a high volume of emails during the Qi Challenge, so please be patient as we get back to you. 

Thank you for participating!

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Disclaimer: Consult your health care professional before using this wellness program. The instruction presented herein is not intended to be a substitute for medical counseling.
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